Privacy Policy - Helpful Places

This Privacy Notice describes how Helpful Places protects the privacy of visitors to our website at helpfulplaces.com (the "Website").

Transparency is core to who we are as an organization, and we have done our best to make our Privacy Notice easy to read and to allow you to find what you're looking for. If you would like any more information, just reach out to us at hello@helpfulplaces.com.

How does Helpful Places use my personal information?

To respond to your requests, questions and feedback

When you contact us through our contact form, we collect your email address and the content of your message. We use this information to respond to your inquiry and communicate with you about your questions or feedback.

If you sign up for our newsletter, we collect your email address to send you updates about Helpful Places' work, projects, and other relevant information. You can unsubscribe from our newsletter at any time using the unsubscribe link included in every newsletter email.

A note about tracking and analytics

Unlike most websites, the Helpful Places website does not collect any personal information about you for the purpose of tracking and analytics. Our website utilizes Plausible.io, a privacy-friendly and open-source analytics alternative that does not use cookies or other tracking technology.

Does Helpful Places collect any other data?

We monitor use of our Website and collect aggregated, non-personal statistics to understand how visitors engage with our content and to improve our Website. This data cannot be used to identify individual visitors.

We do not sell your personal information. We only share it with service providers as described below.

Helpful Places uses third-party tools and services to help us manage our activities, including:

Attio: to manage contact form submissions and customer interactions
Mailcoach: to manage newsletter subscriptions and send newsletters
Plausible.io: for privacy-friendly website analytics

We ensure that these service providers only use your personal information to deliver their services to us and for no other purpose. A complete list of third-party service providers is available upon request.

How does Helpful Places protect my personal information?

We only collect the information we need to carry out the activities described above, and we only keep it as long as necessary. To protect the personal information we hold, we use physical, organizational, and technological measures. For example: we only work with trusted technologies and service providers, and we limit the number of people who can access your information to those who need to know as part of their job.

What are my rights with regard to privacy?

To access and correct your personal information

To request a copy of the personal information we hold about you or to ask us to update or correct your personal information, you can email hello@helpfulplaces.com. Please be as specific as you can to help us provide a complete and timely response.

If you are not emailing us from the email address we have on file, we may need to request additional information to verify your identity.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any newsletter email, or by emailing us at hello@helpfulplaces.com.

To lodge a complaint regarding our use of your personal information (Canada)

We will do our very best to resolve any concerns you may have. Please let us know via email at hello@helpfulplaces.com. If for some reason we can't resolve your complaint, you may contact the Office of the Privacy Commissioner of Canada (OPC) at 30 Victoria Street, Gatineau, QC K1A 1H3 or Toll Free: 1-800-282-1376 or on their website www.priv.gc.ca.

How do I get in touch?

If you have questions or comments about this privacy notice or our privacy practices, please contact us.

The best way to reach us is via email at hello@helpfulplaces.com.