Helpful Places

Helpful Places


We believe the ways places are designed and operated – and the technologies within them – should be helpful and empowering for people and their communities.

Learn more about the Helpful Places Platform ➡️


What We Do

Helpful Places helps organizations, and the communities they serve, harness the power of technology in ways that are transparent, inclusive, participatory, and in alignment with community goals.

We do this is by advancing the adoption and stewardship of Digital Trust for Places and Routines (DTPR), an open-source communication standard designed to increase transparency, legibility and accountability for digital technology in public places.

How We Do It

Our team can support with implementation of the DTPR standard by helping you:

  • Identify specific use cases within your community
  • Guide you on how to use the DTPR taxonomy for communicating with the public
  • Manage and organize your DTPR deployment with relevant technology and resources
  • Collect and analyze the data that emerges from your DTPR implementation and public engagement activities to inform future strategy and decision-making

We provide this support via our software, the Helpful Places Platform, as well as consultation and advisory services designed to support adoption of DTPR and its principles into the way organizations deploys digital technologies.

Who we are


Jacqueline Lu

President + Co-Founder

Helpful Places is a social impact enterprise based in Canada led by Jacqueline Lu, a leader in smart cities with more than two decades of public service and technology implementation experience.

Formerly, she was the Data Lead at Mozilla Foundation, Director of Digital Integration at Sidewalk Labs and the founding Director of Data Analytics at the NYC Parks Department, she has more than 20 years of experience implementing data and tech that helps improve public spaces.

She is also a Working Group Member and Task Force Contributor for the G20 Global Smart Cities Alliance, a member of the World Economic Forum’s Council for the Connected World and the Global Futures Council for Data Equity, and a Board Member at Superbloom Design.


Adrienne Schmoeker

Partnerships + Engagement


Jason Farra

Operations + Communications


Jonathan Pichot

EU Lead + Technical Product Strategy

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