Advancing technology legibility for smart(er) cities

Smart city signage in Sydney Olympic Park highlighting the use of CCTV cameras with QR codes for feedback and transparency

Raise awareness and foster community trust in digital technologies you’re introducing into public spaces.

Get a proven framework and governance infrastructure to engage, plan, and share consistent, clear information on digital technologies in public spaces. 

Helpful Places offers a solution for those who work in government, the private sector, or somewhere in between – like an innovation district.
Smart city signage in Sydney Olympic Park highlighting the use of CCTV cameras with QR codes for feedback and transparency

As tech in cities and places increases, so does public skepticism 

There are increasing concerns about data collection, sensors and AI, and people are looking for answers that are not readily available. In a world where people have access to more information than ever, communities expect clarity about what’s happening in their public spaces.

We help cities, living labs and innovation districts implement initiatives that foster community understanding and trust in emerging technologies. 

We Follow Your Readiness Lead

Whether you need to start small or go big from day one, our team is here to support you on your journey – however it unfolds.

Awareness

If you’re early in your journey, we start by understanding your unique needs, challenges, and goals. Then we help you engage in community conversations and lay the groundwork for transparency and responsible technology.

Learning & Testing

If you’re beginning to deploy emerging technologies, we provide tools and guidance to document deployed technologies using the Digital Trust for Places and Routines (DTPR) standard and our software platform. We ensure seamless implementation tailored to your context.

Adoption & Scaling

If you’re ready to scale, we provide advanced training and ongoing support to help you keep the momentum going and future-proof solutions to grow and adapt according to your needs.

Awareness

If you’re early in your journey, we start by understanding your unique needs, challenges, and goals. Then we help you engage in community conversations and lay the groundwork for transparency and responsible technology.

Learning & Testing

If you’re beginning to deploy emerging technologies, we provide tools and guidance to document deployed technologies using the Digital Trust for Places and Routines (DTPR) standard and our software platform. We ensure seamless implementation tailored to your context.

Adoption & Scaling

If you’re ready to scale, we provide advanced training and ongoing support to help you keep the momentum going and future-proof solutions to grow and adapt according to your needs.

How do we do it

We help you deliver the transparency they deserve
Get the tested tools that help you calm concerns and keep communities in the loop

Proven software

What you get: An infrastructure that operationalizes your organization’s use of the Digital Trust for Places and Routines (DTPR)* open-source standard.

Why it matters: It’s easy to provide consistent, easy-to-understand information on emerging technologies.

Our Services

What you get: Platform access and continued support. Plus onboarding, integration, and research services. 


Why it matters: You’ll develop smart city technology and piloting strategies faster. Get guidance to build internal alignment, deploy transparency-centered tech, and enable external engagement.

Open Standards

What you get: Frameworks integrated into actionable tools, like DTPR, and emerging AI standards from Eurocities and the GovAI Coalition. 

Why it matters: Your organization can meet governance requirements, engage communities, and implement technologies responsibly.
 DTPR logo. Black hexagonal icon with a smaller black square centred inside a white circle, as a symbolic representation of data systems using hexagonal and square design elements

What Is DTPR?

DTPR is an open-source communication standard that enhances transparency and accountability of digital technologies in public spaces. By providing a unified taxonomy and visual language, DTPR enables organizations to convey data practices, foster trust and empower communities.
A crowded walkway at night in Sydney Olympic Park, with blurred motion capturing people walking near a well-lit tram station surrounded by trees and banners. The text reads "Fostering Digital Trust for Smarter Places - Case Study | July 2024," accompanied by the Helpful Places logo and the NSW Government logo in the bottom corner

How Sydney Olympic Park used DTPR to build public understanding and acceptance.

With a focus on transparent communication, SOPA engaged Helpful Places to assist in putting people’s needs at the centre of responsible technology use, via the implementation of the DTPR communication standard.