Fostering Digital Trust for Smarter Places
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The case study takes an in-depth look at the challenges presented by the introduction of new technologies in public spaces. Specifically, it examines the importance of building trust and engaging meaningfully with local communities, visitors and others who would interact with these technologies, both prior to and throughout implementation stages.
With a focus on transparent communication, SOPA engaged Helpful Places to assist in putting people’s needs at the centre of responsible technology use, via the implementation of the Digital Trust for Places and Routines (DTPR) communication standard. The standard, used by municipal governments and place management organizations, ensures a participatory approach to the deployment of technology in public spaces.
By utilising the DTPR standard as a framework for engagement, SOPA’s community, made up of workers, residents, visitors and others, was provided with a crucial feedback mechanism and a voice in the roll-out of technologies that would impact them. DTPR principles were incorporated in physical and digital signage deployed around the park, including QR codes linking to further information designed to familiarize users with these new technologies and address questions and concerns, as well as a survey function.
In recognition of its transparent and innovative approach to stakeholder participation, Sydney Olympic Park was awarded the Trusted IoT Service Award at the 2024 Australian IoT Awards. These awards recognise the transformational impact of the Internet of Things [IoT] on our economy and society and celebrate those spearheading IoT innovation and good practice.